Support Resources

Need help? You can contact the HPC Helpdesk, ask an AI assistant, or join a training or workshop.

HPC Helpdesk

Contact us for help with debugging jobs on our HPC clusters, software installation, user account management and more.

• HPC Email Support: scienceithelp@lbl.gov (Creates a ticket in Freshservice)
• Freshservice Ticket Request: HPC Help Request (Choose ScienceIT Workspace)
• Freshservice Service Request: HPC - Lawrencium
• HPC Office Hours: Science IT HPC Office Hours: Every Wednesday 10:30-Noon (Zoom)
• CBorg: Lawrencium HPC & ScienceIT Assistant

Science IT Consulting

Science IT Consultants bring broad expertise in technology deployment, high performance computing and cloud infrastructure. Contact us to discuss your needs in scientific computing, research data management, cloud computing, AI/ML workflows, and more.

• Freshservice Service Request: Science IT Consultation
• Email Science IT: scienceit@lbl.gov
• CBorg and AI Office Hours: Every Wednesday 11:00am-Noon (Zoom)